Purpose of this Workshop -

For all our sophistication of computers, faxes, mobile phones and the Internet, some of us are still in the dark ages when it comes to good, honest, face-to-face interaction with others.

There is something about serving people that is immensely satisfying to any human being - even if that service consists of taking an instruction, giving out information, or selling a product or services.

The most important relationship your company has is the one between your employees and your customers, whether in person, phone or through "letters". Whatever level in the organisation hierarchy you are in, whatever function you are in, whatever nature your responsibilities are, anything you can do to strengthen that relationship will ultimately benefit your organisation in a number of ways.

It is in this context that we have created this workshop exclusively for you to enable you

Understand what your Customers are really saying
Learn the nuances of verbal ,non verbal and written Communication
Sharpen your Listening abilities
Better relationship with your Customers
Establish and maintain continuous rapport with your Customers

For whom -

Customer Care Professionals,
Front office Personnel,
Branch Managers,
Department heads and
anyone who interacts with the customers through verbal, non-verbal or written communication.

Contents of this workshop

Categories of Customers
Personality traits of Customers
Improving listening abilities
Techniques to establish and maintain verbal, non verbal and written rapport
Psychic relationship with Customers.

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Methodology

Interactive sessions, individual and group exercises, role-plays, mind games, quiz and case studies

Duration : One day
Timings : 9.30 AM to 5.00 PM

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IN-HOUSE:

For conducting this workshop exclusively for your organization, please contact our Director Programmes (in-house) at mail@cehpseminars.com