On Customer Service
Customers do not want your products and services.
Customers only want their needs and wants met…

Your Best Customers are your Present Customers

On Teams
Teams are like family. They do not like each other all the time, but they must still work together when they want to stay together.

Treat your Team as insiders, Not outsiders.. a successful organization is a team: a successful group of individuals who really care.

On Training
In four hours you can learn how to remove an appendix. It will take four years to learn what to do if anything goes wrong…..Real training is knowing what to do when something goes wrong.